Skip to main content
Looking for the United States store? Click Here

Thanks for shopping with us. If you are not entirely satisfied with your purchase, we’re here to help.


You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

You need to have the original receipt or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your item. We will notify immediately on the status of your refund after we inspect the returned item.

Once your return is approved, we will initiate a refund to your original method of payment within 7 days of the approval credit date.

Once issued, the credit will require additional processing time based on the payment methods internal processes.  In some cases credit card companies require 7–14 days for the final credit to appear on your statement.

Shipping Details

You are responsible for paying for the shipping costs for returning your item. Unfortunately, shipping costs are non¬refundable. If your return qualifies for a refund, the cost of return shipping will be deducted from your refund.

Returns Address:

Fire Suppression Technologies
991 Colonia Drive
Ladysmith, British Columbia
Canada V9G 1N9

Contact Us

If you have any questions on how to return your item to us, please contact us here